Your Car Deserves iSoft Life Too!

By booking or using our vehicle cleaning and detailing services, you agree to the following terms.

1. Bookings

All services are subject to availability. A booking is only considered confirmed once you have received confirmation through our booking system or an authorised communication channel.

Customers are responsible for providing accurate contact, vehicle and booking information.

2. Vehicle Condition

Our advertised prices are based on vehicles in a reasonable condition for the service selected.

Vehicles requiring substantially more work due to excessive dirt, mud, stains, pet hair, sand, spills, odours or similar conditions may require additional time, services or charges.

Where possible, we will notify you before carrying out work that materially changes the agreed price.

3. Stains & Upholstery

We will make reasonable efforts to remove stains, marks and odours; however, complete removal cannot be guaranteed.

Results depend on factors including the type of stain, material, age of the stain, previous treatments and condition of the upholstery.

Aggressive treatment can sometimes damage fabrics or surfaces, so our team may stop treatment where continuing could reasonably cause damage.

4. Personal Belongings

Please remove money, electronics, documents and other valuable or important personal belongings before handing over your vehicle.

We will take reasonable care while working on your vehicle, but customers remain responsible for ensuring valuable or sensitive belongings are removed before detailing begins.

Any belongings discovered during cleaning will, where reasonably possible, be placed somewhere safe within the vehicle or returned to the customer.

5. Pre-existing Damage

Customers should inform us of known damage, loose fittings, electrical problems, aftermarket modifications or particularly sensitive surfaces before work begins.

Existing scratches, cracks, chips, worn upholstery, loose trim, damaged switches, faulty electronics and other pre-existing defects may become more noticeable once a vehicle has been thoroughly cleaned.

Where practical, Kasi Detailing may photograph or document the vehicle’s condition before starting work.

6. Vehicle Access

By handing over your vehicle or keys, you authorise our team to access and, where reasonably necessary, reposition the vehicle for the purpose of completing the booked service.

Vehicles will not be used for unrelated purposes.

7. Drying Time

Deep-cleaned seats, carpets and upholstery may remain damp after the service.

Drying time depends on the material, weather, ventilation and extent of cleaning performed.

Customers should follow any drying or ventilation instructions provided after the service.

8. Estimated Completion Times

Service durations shown during booking are estimates.

A vehicle may require additional time depending on its size, condition and the work required. We will make reasonable efforts to communicate significant delays.

9. Cancellations & Rescheduling

If you need to cancel or reschedule your booking, please give us reasonable notice.

Late cancellations, repeated rescheduling or failure to arrive for a confirmed appointment may result in the loss of a booking fee or deposit where this was clearly disclosed when the booking was made.

Nothing in this section limits any rights you may have under applicable South African consumer law.

10. Payments

Prices displayed when booking apply to the selected service and vehicle category unless otherwise stated.

Any additional work or material additional charge should be communicated to and accepted by the customer before that additional work is performed.

Payment must be made using one of the payment methods made available by Kasi Detailing.

11. Damage & Liability

Kasi Detailing will exercise reasonable care when working on your vehicle.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by South African law. If you believe your vehicle was damaged during our service, please notify us as soon as reasonably possible and provide relevant information and photographs so that the matter can be investigated.

12. Weather & Operational Interruptions

Certain services may be delayed, rescheduled or affected by severe weather, water or electricity interruptions, equipment failure, safety concerns or circumstances reasonably outside our control.

Where this happens, we will make reasonable efforts to contact affected customers and arrange an appropriate alternative.

13. Before & After Photographs

We may photograph vehicles before or after detailing for service records, quality control or to document their condition.

We will obtain appropriate permission before using identifiable customer information or vehicle imagery for marketing where consent is required.

14. Consumer Rights

These Terms must be interpreted together with applicable South African law, including the Consumer Protection Act 68 of 2008 where applicable.

Nothing in these Terms is intended to waive or restrict any consumer right that cannot lawfully be waived or restricted.

15. Contact & Complaints

If you have a concern regarding a service, please contact Kasi Detailing as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.

Kasi Detailing
Operated by Scratch Solid Solutions (Pty) Ltd
Cape Town, Western Cape, South Africa

16. Acceptance

By confirming a booking and using our services, you acknowledge that you have had an opportunity to read these Terms & Conditions and agree to be bound by them, subject always to your rights under applicable law.

Last updated: 30 September 2026